Return of Damaged or Defective Products

Return Policy If you receive a package of Guatemalan organic coffee that is damaged or defective, we offer the option to return it for a replacement or a full refund.

Notification Process Please inform us of the issue within 14 days of receiving the order. Provide details and, if possible, photos of the damaged or defective product.

Verification and Return Once we verify the issue, we will coordinate the return and provide instructions on how to send the package back.

Return Costs Kishé Organics will cover the return shipping costs for damaged or defective products.

Change of Variety

Flexibility in Subscriptions We understand that tastes can change, so we offer the option to change the variety or blend of coffee in your monthly subscriptions.

Deadline for Change Requests You can request a change of variety or blend up to seven days before the next scheduled shipment.

Product Availability We will strive to accommodate change requests, subject to product availability. If we do not have the requested variety or blend, we will contact you to discuss available options.

Cancel Subscription

Cancellation Policy You can cancel your subscription at any time.

Cancellation Process To cancel your subscription, contact our customer service team via +1 (323) 899-9931  sales@kisheorganics.com  contac@kisheorganics.com and provide the necessary details to identify your account.

Timing and Billing If you request cancellation after a payment has been processed, we will honor the corresponding shipment, and the cancellation will take effect from the next billing cycle.

Privacy Policy

Data Protection We are committed to protecting your privacy. We collect, use, and protect your personal information in accordance with the CCPA (California Consumer Privacy Act). For more details, please see our Privacy Policy.

Terms and Conditions

Rights and Responsibilities By using our website and making purchases, you agree to our Terms and Conditions, which describe your rights and responsibilities as a customer and our obligations as a company.

Accessibility

Commitment to Inclusion We strive to make our website accessible to all users, complying with ADA (Americans with Disabilities Act) guidelines. If you need assistance, please contact us at +1 (323) 899-9931  sales@kisheorganics.com  contac@kisheorganics.com.

Payment Security

PCI-DSS Compliance All payment transactions on our website comply with PCI-DSS (Payment Card Industry Data Security Standard) to protect your financial information.